Apple Valley, MN  55124 ¨ 952-797-2791 ¨ Stephanie.Vankleeck@gmail.com ¨ LinkedIn

 

EXECUTIVE SUMMARY

 

Over 8 years experience as a clinical administrative coordinator.  Areas of expertise include compliance management, multi-tasking, prioritization, and time management. Provide confidential administrative support.  Primary point of administrative contact with other offices, individuals, and external institutions and agencies. 

 

PROFESSIONAL EXPERIENCE

 

SUMMIT ORTHOPEDICS – Woodbury, MN                                                                                              May, 2014 – Present

Clinical Administrative Coordinator

 

Coordinate, oversee, and perform a variety of administrative and program support activities for up to two providers.  Provide confidential administrative support.  Primary point of administrative contact with other offices, individuals, and external institutions and agencies.  Designed training manual and trained clinic administrative coordinators to ensure effective operational business readiness.

 

·   Lead administrative support for the physician, physician assistant, and athletic trainer

·   Oversee efficient client service process model to ensure consistent customer service and patient experience

·   Improve internal processes to optimize performance, add value, and increase functionality

·   Coordinate and oversee the day-to-day calendaring for providers

·   Delegate responsibilities across provider team

·   Manage surgery and clinic schedules

·   Compose and prepare written documentation and correspondence for providers

·   Screen and evaluate incoming and outgoing correspondence and prepare responses as appropriate

·   Monitor and coordinate accounting activities

·   Evaluate the accuracy of insurance provider charges

·   Obtain proper authorization and meet compliance standards set

·   Perform miscellaneous job-related duties as assigned

 

INSTITUTE FOR LOW BACK AND NECK CARE – Bloomington, MN                                                  June, 2008 – May, 2014

Clinical Administrative Coordinator

 

·   Trained and coordinated clinic patient coordinators

·   Designed training manual and provided guidance for front desk, schedulers, and patient coordinators

·   Created training presentations using Microsoft PowerPoint

·   Data Management for health records, chart notes, procedures, imaging reports, and system information

·   Created schedule templates

·   Arranged overnight travel arrangements and accommodations

·   Organized personal and professional calendars and supplied reminders of upcoming meetings and events

·   Responsible for creating and organizing meeting minutes to ensure clear and detailed clinical communication across departments.

·   Assisted managers to ensure effective work flow

·   Administrative duties included:  managed correspondence, screened telephone calls and inquiries, directed calls as appropriate, and arranged and assisted physicians with hospital admissions while maintaining an organized logging system

·   Conducted extensive data and record research in regards to customers

 

WELLS FARGO HOME MORTGAGE - Minneapolis, MN                                            February, 2008 – June, 2008

Refinance Specialist

 

·   Fielded an average of 40 customer service calls per day

·   Confirmed that appropriate changes were made to resolve customer problems

·   Managed a wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently

·   Recommended and helped customers select merchandise based on their needs

 

RJ REYNOLDS COMPANY - Eagan, MN                                           May, 2003 – February, 2008 

Retail Account Manager

 

·   Contract compliance management for a portfolio of 115 retail accounts

·   Worked in conjunction with store managers to ensure premium product and signage placement

·   Addressed customer questions and concerns regarding products, prices, and availability

·   Educated consumers about product in retail accounts

·   Studied and acted in compliance with all state and federal rules and regulations

 

OASIS MARKET - Eagan, MN        May, 2003 – November, 2004

Store Manager

 

·   Advanced quickly from Assistant Manager to Store Manager

·   Managed, trained, and led employees across sales, inventory control, and record keeping

·   Forecast and budget analysis

·   Daily accounting and cash reconciliation

·   Analyzed marketing information and translated into strategic plans

·   Worked in conjunction with the District Manager to formulate and build the store brand

·   Delivered excellent customer service with an optimistic and positive attitude

·   Reorganized store to be compliant with company diagrams

 

ISLANDER FOUNDATION - Minneapolis, MN       August, 2015 - Present

Non Profit Organization Volunteer

 

·   Concessions Inventory and Cash Lead at University of Minnesota venues  (Williams Arena, Mariucci Arena, TCF Stadium)

·   Concessions Inventory and Cash Lead at DeLaSalle High School sporting events

·   Concessions Cashier at Target Field venue

 

SKILLS